We offer a wide range of
shipping options - whether you prefer Ground or
require Next Day Air. Be sure to specify how you
would like us to ship your merchandise at the
time of purchase. Free Ground Shipping We offer free standard shipping on all
orders over $35. Orders usually ship via FedEx Ground,
which normally takes 3-6 days to arrive.
When it is quicker order may ship via the USPS or UPS. If you would
like to upgrade to 2nd day or overnight delivery you may select this option
at checkout.
Shipping Standards We employ Herbalife's Standard Operating
Procedures. Shipping standards are provided
below to better serve your expectations and
ensure consistent quality service.
Orders placed before 2:00pm
EST will be
sent to the warehouse the same business day.
These orders normally ship the same day.
Orders placed after 2:00pm EST will be
sent to the warehouse the next business day.
These orders normally ship the next business
day.
Orders usually leave the warehouse within 24
hours of processing during business days.
Orders placed on holidays,
weekends or during the beginning and end of the month can be delayed on rare
occasions.
Once your order has been submitted, NO
changes or cancellations can be made. Please
review your order before placing it to
ensure it is correct.
Tracking numbers will be
sent once it is becomes available. Due to spam filters and other email
delivery problems if you do not receive you tracking number you can call us
at 1-800-388-8351 and we will provide you the latest information by phone.
Occasionally, popular items are
backordered at the Herbalife warehouse.
Unfortunately, we are not informed
beforehand if an item is on backorder. The
backordered item will be shipped separately
via USPS. Backordered items can not be
cancelled or expedited once the order is
sent to Herbalife warehouse. If the
backordered item was part of a larger Next
Day or 2-Day shipping order, we cannot give
you credit for the extra shipping charges
for the partial order since Herbalife does
not credit us.
Damaged Merchandise In the event you receive damaged merchandise,
please retain the original shipping carton and
contact the local carrier office immediately to
obtain an inspection report. Ask the carrier to
return the merchandise (receipt enclosed) to us.
Under no circumstances should you attempt to
return the merchandise yourself. This is for
your own protection.
Lost Merchandise On rare occasions, merchandise is lost in
transit. If this occurs, your order will be
replaced only after the shipment has been traced
by the carrier. Upon notification of a
non-delivery from the carrier, a claim will be
filed and the merchandise will be replaced or a
credit will be applied to your credit card.
